Refund policy
Refund & Return Policy
We want you to shop with confidence. Because our items are made-to-order and shipped directly, all sales are final except for items that arrive damaged, defective, or materially different from the listing. We do not accept returns or refunds for change of mind, buyer's remorse, "didn't like it," or ordering the wrong item, size, or color.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or clearly different from what was ordered, you must report it within 48 hours of delivery by contacting support@celestialrelics.shop with your order number and clear photos or video showing the issue.
- Claims made after 48 hours, or without photo/video proof, cannot be accepted.
- If approved, we will provide a replacement or a refund at our discretion.
- No return shipment is required or accepted. Please do not ship items back; unauthorized returns are discarded and not refunded.
Return Shipping
Original and any additional shipping fees are non-refundable. We are not responsible for items lost or damaged in transit.
Order Cancellations
Orders may be cancelled only within 2 hours of purchase, before processing. Once an order has been processed or dispatched it cannot be cancelled. We are not responsible for orders delayed or lost due to an incorrect address provided by the customer.
Exchanges
We do not process direct exchanges. If approved for a refund on a defective item, you may place a new order separately.
Shipping Times
Orders ship worldwide and typically arrive within 2–4 weeks. Carrier scan delays and transit times are normal for international shipping and are not grounds for a refund while an order is in transit.
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of delivery. The item must be unused and in its original condition, and return shipping costs are the responsibility of the customer unless the item is defective.
Refunds
Approved refunds are issued to the original payment method within 5–10 business days. If more than 15 business days have passed since approval, contact support@celestialrelics.shop.